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All our products are checked for quality before dispatch to ensure they meet Tasva’s standards of fit, finish, and presentation. We aim to deliver a smooth and satisfactory experience with every order.

Once your payment is authorized and your order is completed, you will receive an email and SMS confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on tasva@abfrl.adityabirla.com

Orders placed separately are processed individually and cannot be combined. Rest assured, shipping is free on all orders placed through our website.

‘My Orders' page would provide you with complete information of your order including the order status, payment status and tracking details.

You can get in touch with our customer support team through the "Contact Us" section on the website. Simply send an email to tasva@abfrl.adityabirla.com or give us a call on +91-740-6108844 / +91-702-2283747 for any complaint. Our customer care team is always at your service (10 AM to 7 PM, Monday to Saturday (excluding public holidays)).

Unfortunately, once the order is placed, you won't be able to add more items to it. You may place a new order for the items you missed out on adding.

You can cancel your order directly from the 'My Orders' page. It can only be cancelled if the order has not been processed and packed for dispatch. However, please note that this will result in the cancellation of the entire order.

You will receive refund into the source account within 2-5 days from the time of order cancellation.

To request a partial cancellation, please drop us an email at tasva@abfrl.adityabirla.com or call us at +91-740-6108844 / +91-702-2283747 (10 AM to 7 PM, Monday to Saturday (excluding public holidays)). Please note, cancelling through the 'My Orders' page will result in the entire order being cancelled.

The payment options we support are:

If your payment fails, we recommend retrying after a few minutes and ensuring that your banking details are entered correctly. In case your account is debited despite the failure, the amount is typically reversed by your bank within 10 business days. For any assistance, feel free to reach out to us via email.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.

Yes — we offer complimentary alterations at any Tasva store. Just visit the branch nearest you, and our team will ensure your outfit fits beautifully. Please note that while we adjust for fit, we don’t offer custom design or styling changes. Refer to the alteration policy section on the page for more information.

We don't indulge in wholesale transactions. However, for bulk or corporate order requests, you may reach out to our team on tasva@abfrl.adityabirla.com.