Your satisfaction is our priority. If you are unhappy with your purchase, we’re here to help ensure a smooth and hassle-free experience.
RETURN POLICY
Return requests must be raised within 7 days of receiving your order.
Eligible categories for return: Apparel & footwear. The following categories comes under apparel and footwear – kurtas and bundis, sherwanis and indo-westerns and bandhgala and dinner jackets, Pattu and Pancha, mojaris and leather footwear
Non-eligible categories for return: Jewellery & accessories.
Products must be unused, unwashed, unaltered, and returned in original packaging with all tags intact.
Return request can be raised within seven days, once the product is delivered
Pickup details will be shared over email/SMS. Pickup is usually completed within 2–3 days of request.
The pickup executive will inspect the product condition. If it is not in a saleable state, pickup will be denied.
If the pickup has been denied without any proper reason, please reach out to customer care with product images.
Note: The return for a product purchased online can only be placed through the website. Currently, we do not have an option to return it at the store
If you receive a damaged or defective product, it must be reported on tasva@abfrl.adityabirla.com within 24 hours with –
An unboxing video clearly showing the damaged product. This is pre-requisite for the LSP partners to investigate the case further and to provide a resolution
Images of the received product with the price tag
Our team will review your request and arrange a replacement or refund after inspection.
Tasva retains sole discretion in determining whether an item qualifies as defective or damaged under this policy
Note: Reports made after 24 hours may take ~30 days for resolution. Tasva reserves the right to determine eligibility for replacement or refund.
IN-STORE PURCHASES
Products purchased at Tasva stores are not eligible for return.
However, exchange is allowed within 30 days at any Tasva store across India.
Products must be unused, unaltered, and in original condition.
Exchanges can be made for:
Same product in a different size, or
Another product of equal or higher MRP (price difference to be paid).
No refund if the new product’s MRP is lower.
CANCELLATION POLICY
The order can be cancelled if it has not been shipped. Once the product is shipped, it cannot be cancelled
If you wish to modify your purchase, you will need to cancel the existing order and place a new one.
To initiate a cancellation, follow the below path
Log in to your Account > My Orders > Select the Product > Select Cancellation
If the ordered product has failed the QC and is not in saleable condition, we will not be able to dispatch the product and the order will be marked as cancelled
The amount for the ordered amount will be refunded back via source payment mode
Brand initiated cancellation will be communicated in 5-6 days from the order date
REFUND POLICY
In case of return, the refund is initiated once the product is picked up
In case of cancellation, the refund is initiated within 2-3 days of cancellation
In case of return, the refund will be initiated back to the original mode of payment and It will not be possible to change the account details for processing the refund
Bank or payment gateway timelines may affect when funds reflect in your account.
Return and Refund Support:
Please connect with our Customer Care executives at +91 7022283747, 9 AM to 6 PM, Monday to Friday (excluding public holidays) or write to us at tasva@abfrl.adityabirla.com.
Buy Mens Wedding Wear, Sherwanis, Kurtas & more from Tasva