RETURN, EXCHANGE & REFUND POLICY
Your satisfaction is our priority. If you are unhappy with your purchase, we’re here to help ensure a smooth and hassle-free experience.
RETURN & EXCHANGE POLICY
Domestic Orders (India)
Return or exchange requests must be raised within 7 days of receiving your order.
- Eligible categories for return and exchange: Apparel & footwear. The following categories comes under apparel and footwear – kurtas and bundis, sherwanis and indo-westerns and bandhgala and dinner jackets, Pattu and Pancha, mojaris and leather footwear
- Non-eligible categories for return and exchange: Jewellery & accessories.
- Products must be unused, unwashed, unaltered, and returned in original packaging with all tags intact.
- Exchanges are allowed only for the same product in a different size (subject to availability).
International Orders
- All international orders are final sale and are not eligible for return, exchange, or refund.
- We encourage customers to carefully review product descriptions, size guides, and measurements before placing an international order.
- Returns or refunds will not be accepted for reasons including but not limited to size issues, change of mind, color variation, delayed customs clearance, refusal to accept delivery, or failure to pay customs duties and taxes.
- In the rare event that an incorrect or damaged product is delivered, customers must notify Tasva within 48 hours of delivery by sharing relevant photographs and order details with our Customer Care team. Upon verification, Tasva may, at its sole discretion, provide an appropriate resolution.
IN-STORE PURCHASES
- Products purchased at Tasva stores are not eligible for return.
- However, exchange is allowed within 30 days at any Tasva store across India.
- Products must be unused, unaltered, and in original condition.
- Exchanges can be made for:
- The Same product in a different size, or
- Another product of equal or higher MRP (price difference to be paid).
- No refund will be provided if the new product's MRP is lower.
CANCELLATION POLICY
- Orders may be cancelled before dispatch by contacting our Customer Care team.
- If the ordered product fails quality checks and is not in saleable condition, we will be unable to dispatch the product and the order will be marked as cancelled.
- The order amount will be refunded to the original payment method.
- Brand-initiated cancellations will be communicated within 5–6 days from the order date.
- International orders may be cancelled only prior to dispatch.
- Once an international order has been dispatched, it cannot be cancelled, returned, exchanged, or refunded.
REFUND POLICY
- In case of an approved return, the refund will be initiated after the returned product successfully passes quality checks.
- For prepaid orders, the refund will be processed to the original mode of payment used at the time of purchase.
- For Cash on Delivery (COD) orders, refunds will be processed either:
- as Tasva Store Credit, redeemable against future purchases on the Tasva website; or
- via bank transfer, subject to the customer providing accurate bank account details requested by Tasva.
- It will not be possible to change the account details after the refund request has been submitted and approved.
- Bank, payment gateway, or financial institution timelines may affect when funds reflect in your account.
- International orders are not eligible for refund once placed and dispatched.
- In case of exchange, if the requested product in unavailable, the refund will be initiated in the form of brand credits.
- Shipping charges, customs duties, import taxes, and any other country-specific levies are non-refundable.
- Refunds, if approved by Tasva in exceptional circumstances, will be processed only to the original mode of payment & May take 10-15 days from the time, the return is accepted by our team.
Return and Refund Support:
Please connect with our Customer Care executives at +91 7022283747, 9 AM to 6 PM, Monday to Friday (excluding public holidays) or write to us at tasva@abfrl.adityabirla.com.