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RETURN/EXCHNAGE and REFUND POLICY

Your satisfaction is our priority. If something isn't quite right, our return policy ensures a smooth and hassle-free experience!

RETURN POLICY

  • Return request can be raised within two days, once the product is delivered
  • Categories eligible for return: Return request can only be raised for apparels. The following categories come under apparel – Kurtas and Bundis, Sherwanis and Indo-westerns and Bandhgala and Dinner Jackets and Pattu and Pancha
  • Categories not eligible for return: Footwear, jewellery and accessories are not eligible for returns
  • Products can only be returned if they remain unaltered, unused, unwashed and in original condition with all tags and packaging intact
  • If you receive a damaged or defective product, it must be reported on tasva@abfrl.adityabirla.com within 24 hours with the following information –
    1. An unboxing video with clear visibility of the damaged product is mandatory. This is pre-requisite for the LSP partners to investigate the case further and to provide a resolution
    2. Images of the received product with the price tag
  • Our team will promptly process your request, and once the item is received and inspected, we will issue a refund or replacement as per our return policy
  • Tasva retains sole discretion in determining whether an item qualifies as defective or damaged under this policy
  • If the case is not reported within 24 hours, it will take 20-30 days to share an update
  • The return can only be initiated within 2 days of receipt of the product
  • To initiate a return, kindly follow the below mentioned path:

    Log in to your Account > My Orders > Select the Product > Select Return

  • In case, you are unable to generate the return request on the website as per the shared process. Please reach out to customer support and they will assist you in creating your return order
  • Once the return request is raised, the pickup will be assigned to the logistics partner
  • The details of the pickup will be shared over email/SMS. The exact timing may vary depending on your location and the logistics partner’s availability
  • The pickup is usually completed within 2-3 days after placing the return request
  • Keep the product ready unused, unaltered, unwashed and with the price tag
  • The pickup executive will check the quality of the product before accepting it
  • If the product is not in saleable condition, that is, unused, unaltered, unwashed and with the price tag, the pickup executive has the rights to deny the pickup
  • The return window of 2 days is applicable at individual product level rather than at order level
  • Products are not eligible for return if they have been used, altered, damaged, washed etc.
  • The return for a product purchased online can only be placed through the website. Currently, we do not have an option to return it at the store
  • All returns must be processed through our online return system, where our logistics partner will arrange a pickup from your provided address. This ensures a smooth and traceable return process.
  • Tasva does not accept any returns for the products purchased from offline stores
  • This is applicable on the entire range – apparel, footwear and accessories

EXCHANGE POLICY

  • Currently, we do not offer exchange service for the products bought from our website
  • If you wish to buy a different size or a different product, kindly return the original product and place a new order
  • Products bought online are not eligible for an exchange in the stores
  • Products bought from the stores are eligible for an exchange
  • The products can be exchanged at any Tasva store across India
  • Products bought from the store cannot be exchanged online
  • Products are eligible for exchange for 30 days from the date of purchase
  • Products can be exchanged with a different size of the same product or a different product of the same or more MRP value
    In case, the MRP of the newly selected product is less than the invoice value, the balance amount is not refunded

CANCELLATION POLICY

  • The order can be cancelled if it has not been shipped. Once the product is shipped, it cannot be cancelled
  • If you wish to modify your purchase, you will need to cancel the existing order and place a new one.

  • To initiate a cancellation, follow the below path

    Log in to your Account > My Orders > Select the Product > Select Cancellation
  • If the ordered product has failed the QC and is not in saleable condition, we will not be able to dispatch the product and the order will be marked as cancelled
  • The amount for the ordered amount will be refunded back via source payment mode

REFUND POLICY

  • In case of return, the refund is initiated once the product is picked up
  • In case of cancellation, the refund is initiated within 2-3 days of cancellation
  • The refund will be initiated back to the original mode of payment
  • It will not be possible to change the account details for processing the refund and the refund will only be credited to the original payment mode
  • The refund will be initiated as per the timelines mentioned in the above section. However, it might take more time for the amount to reflect in the account basis payment gateway timelines and bank timelines
  • It will not be possible to change the account details for processing the refund. The refund will be transferred to the source account from which the payment was made using the same mode of payment
Return and Refund Support:

Please connect with our Customer Care executives at +91 7406108844, 9 AM to 6 PM, Monday to Friday (excluding public holidays) or write to us at tasva@abfrl.adityabirla.com.