RETURN, EXCHANGE & REFUND POLICY
Your satisfaction is our priority. If you are unhappy with your purchase, we’re here to help ensure a smooth and hassle-free experience.
RETURN & EXCHANGE POLICY
Return or exchange requests must be raised within 7 days of receiving your order.
- Eligible categories for return and exchange: Apparel & footwear. The following categories comes under apparel and footwear – kurtas and bundis, sherwanis and indo-westerns and bandhgala and dinner jackets, Pattu and Pancha, mojaris and leather footwear
- Non-eligible categories for return and exchange: Jewellery & accessories.
- Products must be unused, unwashed, unaltered, and returned in original packaging with all tags intact.
- Exchanges are allowed only for the same product in a different size (subject to availability).
- Return request can be raised within seven days, once the product is delivered
- Pickup details will be shared over email/SMS. Pickup is usually completed within 2–3 days of request.
- The pickup executive will inspect the product condition. If it is not in a saleable state, pickup will be denied.
- If the pickup has been denied without any proper reason, please reach out to customer care with product images.
Note: The return for a product purchased online can only be placed through the website. Currently, we do not have an option to return it at the store
- Go to: My Account → My Orders → Select Product → Exchange
- If unable to raise a request online, contact Customer Support for assistance.
- Pickup details will be shared over email/SMS. Pickup is usually completed within 2–3 days of request.
- Exchanges are processed within 10 business days of receiving the returned item.
- Free return shipping applies for eligible exchanges.
- If the requested size is unavailable, Brand Credits will be issued.
- No exchange is possible if there’s a change in MRP after purchase.
Note: The exchange for a product purchased online can only be placed through the website. Currently, we do not have an option to exchange it at the store
- If you receive a damaged or defective product, it must be reported on tasva@abfrl.adityabirla.com within 24 hours with –
- An unboxing video clearly showing the damaged product. This is pre-requisite for the LSP partners to investigate the case further and to provide a resolution
- Images of the received product with the price tag
Our team will review your request and arrange a replacement or refund after inspection.
Tasva retains sole discretion in determining whether an item qualifies as defective or damaged under this policy
Note: Reports made after 24 hours may take ~30 days for resolution. Tasva reserves the right to determine eligibility for replacement or refund.
IN-STORE PURCHASES
- Products purchased at Tasva stores are not eligible for return.
- However, exchange is allowed within 30 days at any Tasva store across India.
- Products must be unused, unaltered, and in original condition.
- Exchanges can be made for:
- Same product in a different size, or
- Another product of equal or higher MRP (price difference to be paid).
- No refund if the new product’s MRP is lower.
CANCELLATION POLICY
- The order can be cancelled if it has not been shipped. Once the product is shipped, it cannot be cancelled
- If you wish to modify your purchase, you will need to cancel the existing order and place a new one.
To initiate a cancellation, follow the below path
Log in to your Account > My Orders > Select the Product > Select Cancellation
- If the ordered product has failed the QC and is not in saleable condition, we will not be able to dispatch the product and the order will be marked as cancelled
- The amount for the ordered amount will be refunded back via source payment mode
- Brand initiated cancellation will be communicated in 5-6 days from the order date
REFUND POLICY
- In case of return, the refund is initiated once the product is picked up
- In case of cancellation, the refund is initiated within 2-3 days of cancellation
- In case of return, the refund will be initiated back to the original mode of payment and It will not be possible to change the account details for processing the refund
- In case of exchange, if the requested product in unavailable, the refund will be initiated in the form of brand credits.
- Bank or payment gateway timelines may affect when funds reflect in your account.
Please connect with our Customer Care executives at +91 7022283747, 9 AM to 6 PM, Monday to Friday (excluding public holidays) or write to us at tasva@abfrl.adityabirla.com.